Contact Us
We’re Here to Help
At Sagen™, our underwriters take great pride in providing an exceptional experience for lenders across Canada. Whether it’s a phone call to answer your questions or a review of your file, we’re here to share our deep understanding of the Canadian mortgage industry with you.
Underwriting
Call
National: 289.815.3031
National Toll Free: 1.800.511.8888
Quebec: 289.815.3041
Quebec Toll Free: 1.877.470.4144
HOAP
(Homeowner Assistance Program)
Call
HOAP: 289.815.3043
Toll Free: 1.844.711.4627
Lenders: Evaluation Form
Borrowers: HomeAssist Portal
Claims
To submit a claim, click here
For Support
Call
National: 289.815.3031
National Toll Free: 1.800.511.8888
Stop Fraud
To report any potential misrepresentations, complete the Stop Fraud Notification form.
Stop Fraud Notification 
National Sales & Marketing Team
Meet the National Sales & Marketing team or find a representative in your area.
Our Commitment to You
It’s our mandate to provide excellent service with every interaction. Our underwriters ensure that each file submitted is processed efficiently and decisions are communicated in a timely manner. Lenders who work with us can also expect:
- The promise to respond to our customers quickly
- A trusted escalation process (including requests for exceptions)
- No automated declines—we review every file we receive
- Specialized regional underwriting expertise
| National Underwriting | Quebec Underwriting | |
|---|---|---|
| Sunday | Closed | Closed |
| Monday | 8am – 9pm EST | 8am – 6pm EST |
| Tuesday | 8am – 9pm EST | 8am – 6pm EST |
| Wednesday | 8am – 9pm EST | 8am – 6pm EST |
| Thursday | 8am – 9pm EST | 8am – 6pm EST |
| Friday | 8am – 9pm EST | 8am – 6pm EST |
| Saturday | 10am – 6pm EST | Closed |
Meet our Operations Leadership Team
Jim Spitali
SVP & Chief Operating Officer
[email protected]
Laura Morgan
VP Underwriting Operations
[email protected]
Shawn Kirby
VP Loss Mitigation
[email protected]
Mike Rocha
Director Underwriting Operations
[email protected]
Media Relations
Susan Carter
Vice President, Marketing & Communications
Investor Relations
Amit Chalam
SVP, Chief Financial Officer